Copper Star Site Policies

Privacy Policy

Notice of Privacy Practices

This notice describes how your medical information may be disclosed and how you can get access to this information.

Copper Star Home Medical Supplies maintains strict protocols to ensure the security and confidentiality of your personal and medical information. We use physical building security, password-protected databases, compliance audits, and virus and intrusion detection software. Within our facility, only authorized team members who require your private health information to perform their duties have access to it.

We at Copper Star Home Medical Supplies are committed to protecting and responsibly using your private health information. This Notice of Privacy Practices describes what information we collect, how and when we use or disclose it, and your rights regarding your protected health information. This notice is effective April 14, 2003, and applies to all protected health information as defined by federal regulations.

Understanding Your Health Information

As required by law, Copper Star Home Medical Supplies maintains a record of your private health information, most often to establish medical necessity for Medicare or other insurance coverage. Typically, this record includes physician orders, diagnoses, progress notes, and other details relevant to determining the appropriate medical equipment or service to provide for you.

This information serves the following purposes:

  • Facilitates communication among health professionals involved in your care.
  • Documents the medical equipment and services provided to you.
  • Allows you or your insurer to verify that services billed were actually rendered.
  • Demonstrates that the equipment provided was medically necessary.
  • Helps us assess and continually improve the quality of our care and services.

Your Health Information Rights

Although your health record is the physical property of Copper Star Home Medical Supplies, the information belongs to you. You have the right to:

  • Obtain a paper copy of this privacy notice.
  • Inspect and request a copy of your health record (reasonable copy fees may apply).
  • Request confidential communications of your health information.
  • Request a restriction on certain uses or disclosures of your health information.
  • Request corrections or amendments to your health information if you believe it is incomplete or inaccurate.

Our Responsibilities

We are required to:

  • Maintain the privacy of your health information.
  • Provide you with this notice describing our legal duties and privacy practices.
  • Abide by the terms of this notice.
  • Notify you if a breach involving your protected information occurs.
  • Accommodate reasonable requests for confidential communications.

We reserve the right to change our privacy practices and make new provisions effective for all health information we maintain. A current version of this notice will always be available at our facility and online.

Examples of Disclosures

We may use or disclose your information for the following purposes:

Treatment

We use your information to coordinate care and provide the appropriate medical equipment or services. For example, physician orders and medical documentation help determine which products best meet your needs.

Payment

We may disclose your information to obtain payment from insurers, verify coverage, or demonstrate medical necessity. For instance, insurance companies may require documentation before authorizing or reimbursing equipment.

Healthcare Operations

We may use your information for administrative, financial, legal, and quality improvement activities necessary to maintain our services and compliance standards.

As Required by Law

We may disclose information in compliance with laws, court orders, or government regulations, or as otherwise permitted or required by applicable legal authorities.

Personal Representatives

We may disclose information to an authorized personal representative who has legal authority to make healthcare decisions on your behalf.

To Avert a Serious Threat

We may disclose information if we believe, in good faith, it is necessary to prevent a serious threat to your safety or the safety of others. This may include disclosures related to abuse, neglect, domestic violence, or infectious diseases.

Data Collection, Sharing, and Marketing Practices

Copper Star Home Medical Supplies respects your privacy and believes in full transparency about how we handle data:

  • We do not sell, rent, or trade customer data, including mobile or contact information, to third parties for marketing purposes.
  • We may share limited information with trusted service providers—such as billing services, shipping carriers, or website hosting platforms—only as necessary to fulfill your requests or maintain operations. These partners are contractually required to protect your information.
  • We may collect basic, non-identifiable website usage data (such as cookies, IP address, and device type) to improve site functionality and performance.
  • We do not use your data for targeted advertising or cross-context behavioral marketing.
  • You may adjust browser or device settings to manage cookies or tracking preferences at any time.

Marketing emails, newsletters, or SMS communications are sent only with your explicit consent, and you may opt out at any time.

Mobile Data Use

When you interact with our website or mobile forms, we may collect limited technical data (like device type or browser version) to ensure secure communication and enhance your experience. This data is not sold or shared for advertising purposes and is used only for functionality and security.

Do Not Share Personal Information Statement

We respect your privacy and request that you do not share sensitive personal information (such as Social Security numbers, banking details, or passwords) through our website or contact forms. Any information you provide voluntarily—like your name, email, or phone number—will be used solely to respond to your inquiries or fulfill service requests. We do not sell, rent, or share personal information to third parties except as required by law.

By using this website, you agree not to submit personal or confidential data beyond what is necessary for communication or service purposes.

More Information or To Report a Problem

If you have questions or wish to report a concern about this policy or your information, please contact:

Copper Star Home Medical Supplies
Attention: Compliance Officer
132 E 13065 S, STE 200
Draper, UT 84020

Terms of Use

Welcome to our online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy and Electronic Communication

To understand our practices, please review our Privacy Notice, which also governs your visit to this site. When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

License and Site Access

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Home page of this site so long as the link does not portray us, our dealers, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphics or trademarks as part of the link our without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use this site only with involvement of a parent or guardian. We, our dealers and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss

All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

We and our dealers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Pricing

With respect to items sold by us, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

 

Please note that this policy applies only to products sold and shipped by us and/or our dealers.

Shipping

Your shopping cart reflects an estimated shipping cost, based on the shipping method you chose. This cost assumes all items in your cart are going to a single address within the contiguous United States. Some items may require special handling due to their size and/or weight, which will result in an additional charge. When we process your order we will make any necessary adjustments in shipping costs and notify you of changes via email. Rates are subject to change without notice.

Returns

  • ALL SALES FINAL ON BATHROOM SAFETY ITEMS AND ALL SPECIAL-ORDER ITEMS.
  • Sales returns will be accepted in unopened packages, and in perfect sellable condition within 7 days of original purchase date.
  • Customer must present the original copy of the receipt with the product to the store they purchased from.
  • All returns are subject to a 25% restocking fee.
  • Lift Chairs, Power Mobility, Oxygen Concentrators, and CPAP Machines may be returned within 1 business day as long of they are in new, perfect, unused condition.
  • All returns will be charged a 25% restocking fee.
  • All items that were special ordered for a customer are not returnable under any circumstance.

 

Returns are not allowed under any conditions for the following items:

  • Items worn next to the skin
  • Items used for sanitary or hygienic purposes
  • Bathroom Safety items
  • Any item that is Special Ordered for the customer. Special Orders are defined as follows: Any item the Company does not have on hand, or normally stock, and has to be ordered.
  • Special order items require to be paid in full 100%, non-refundable payment due at the time of order.
  • The customer agrees any item left for repair must be picked up within 7 days of being notified the repairs are complete. Items left longer than 7 days of notification are subject to a $25.00 per week storage fee. Items not picked up within 90 days will be considered abandoned and the Company will resell or dispose.

 

The Company maintains 24 hour availability by telephone. Qualified staff will be available to assist with equipment malfunction. Should a life threatening situation arise, it is suggested the customer or care giver dial 911 for professional emergency assistance. Twenty four hour advance notice is required is required for routine delivery service.

The routine delivery week is defined as Monday through Friday.

Patients wishing to express their dissatisfaction, concern, or comments with the Company’s service should contact the Company during business hours between 9:00AM and 4:00PM. Your comments will be fully reviewed and acted upon, as necessary, by the Company, or any of its employees. The customer retains the right to refuse any service ordered delivered to the by a healthcare professional.

It is understood the term for all rentals shall repeat on the daily, weekly, or monthly anniversary date of the original rental and proration of the rental is not available. The customer shall be responsible for notifying the Company of all changes in their medical status. (Revised oxygen liter flowrate, rehospitalization, change of address, etc.)

It is understood all patient’s personal information shall be kept strictly confidential by the Company.

Disclaimer of Warranties and Limitation of Liability

This site is provided on an “as is” and “as available” basis. Neither we nor our dealers make any representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, we and our dealers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or email sent from us, our dealers or affiliates free of viruses or other harmful components. We, our dealers and affiliates will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Site Policies, Modification, and Severability

Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Rights and Responsibilities

OUR MISSION AND PURPOSE

It is to increase the comfort, freedom, and independence of those we serve. Satisfied customers are our highest priority and as such, we will conduct our business with integrity and the highest of ethics. Responding to our customer’s needs, we will continue to provide products of the highest quality and keep up with the rapid changes in technology. Our customer focus will guide our daily activities and distinguish us from other home medical equipment providers.

 

CUSTOMER INFORMATION

Copper Star Home Medical Supplies provides 24 hour/7 days per week ON-CALL services for our respiratory clients. If you have an emergency that cannot wait until normal business hours, an answering service answers the company’s phone after normal business hours. Please call 602-900-5246. Only equipment requiring emergency maintenance or replacement (i.e., oxygen) will be serviced after hours. Should a life-threatening situation arise, it is suggested that the customer or caregiver dial “911” for professional emergency services.

 

CUSTOMER COMPLAINTS

Any customer who feels his/her rights have been denied, who desires further clarification of rights, or who desires to lodge a complaint or express contentment with any aspect of service or equipment, including concerns about patient safety and the risk of falls, should contact us through our main telephone number, without fear of reprisal by the company or by any of its employees. If the issue cannot be resolved via a telephone call with a customer service representative, the matter will automatically be forwarded to the appropriate corporate manager. Customers who feel they have been exploited or taken advantage of have the right to file a complaint with the Arizona Division of Aging and Adult Services at 1789 W Jefferson St #950A, Phoenix, AZ  85007 or by phone at 602-542-4446.  You may also contact the ACHC to report concerns about patient safety and quality of care at 855-937-2242.

 

CUSTOMER RIGHTS

YOU HAVE THE RIGHT TO:

 

  • Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care
  • Be informed in advance of care/service being provided and their financial responsibility.
  • Receive information about the scope of services that the organization will provide and specific limitations on those services.
  • Participate in the development and periodic revision of the plan of care.
  • Refuse care or treatment after the consequences of refusing care or treatment are fully presented.
  • Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable
  • Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
  • Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property.
  • Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal.
  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information
  • Be advised on the agency’s policies and procedures regarding the disclosure of clinical records.
  • Choose a healthcare provider, including an attending physician, if applicable
  • Receive appropriate care without discrimination in accordance with physician’s orders, if applicable
  • Be informed of any financial benefits when referred to an organization.
  • Be fully informed of one’s responsibilities.
  • Be able to identify visiting personnel members through proper identification.

 

 

CUSTOMER RESPONSIBILITIES

IT IS YOUR RESPONSIBILITY:

 

  • Dial “911” whenever a life-threatening medical emergency arises.
  • Provide complete and accurate information regarding your medical history and billing
  • Comply with your physician’s orders and plan of
  • Use and care for the equipment provided and not allow use by anyone other than the authorized
  • Contact us about any equipment malfunction or defect and allow our staff to correct the
  • Advise us of any changes in your status, including address, medical condition, and billing
  • Assume payment responsibility for services not covered by your insurance carrier, except when not allowed by
  • Maintain a safe home environment for the proper utilization of
  • To report to us any concerns about patient safety or occurrences of patient
  • Pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse, or neglect.

 

MEDICARE SUPPLIER STANDARDS

Copper Star Home Medical Supplies, as a Medicare Provider, abides by and complies with all Supplier Standards as set forth by CMS (The Center for Medicare and Medicaid Services). The supplier standards are available for every customer to view at www.copperstarmedical.com.

CMS Supplier Standard
  1. A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements and cannot contract with an individual or entity to provide licensed services.
  2. A supplier must provide complete and accurate information on the DMEPOS supplier Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
  3. An authorized individual (one whose signature is binding) must sign the application for billing privileges.
  4. A supplier must fill orders from its own inventory, or must contract with other companies for the purchase of items necessary to fill the A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs, or from any other Federal procurement or non-procurement programs.
  5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment.
  6. A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable State law, and repair or replace free of charge.
  7. A supplier must maintain a physical facility on an appropriate This standard requires that the location is accessible to the public and staffed during posted hours of business. The location must be at least 200 square feet and contain space for storing records.
  8. A supplier must permit CMS, or its agents to conduct on-site inspections to ascertain the supplier’s compliance with these The supplier location must be accessible to beneficiaries during reasonable business hours, and must maintain a visible sign and posted hours of operation.
  9. A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory The exclusive use of a beeper, answering machine, answering service or cell phone during posted business hours is prohibited.
  10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier’s place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.
  11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from contacting a Medicare beneficiary based on a physician’s oral order unless an exception applies.
  12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery.
  13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain documentation of such.
  14. A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicare-covered items it has rented to beneficiaries.
  15. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
  16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
  17. A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.
  18. A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow another entity to use its Medicare billing number.
  19. A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.
  20. Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.
  21. A supplier must agree to furnish CMS any information required by the Medicare statute and implementing regulations.
  22. All suppliers must be accredited by a CMS-approved accreditation organization in order to receive and retain a supplier billing number. The accreditation must indicate the specific products and services, for which the supplier is accredited in order for the supplier to receive payment of those specific products and services (except for certain exempt pharmaceuticals). Implementation Date- October 1, 2009.
  23. All suppliers must notify their accreditation organization when a new DMEPOS location is opened.
  24. All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards and be separately accredited in order to bill.
  25. All suppliers must disclose upon enrollment all products and services, including the addition of new product lines for which they are seeking.
  26. Must meet the surety bond requirements specified in 42 C.F.R. 424.57(c). Implementation date- May 4, 2009.
  27. A supplier must obtain oxygen from a state-licensed oxygen supplier.
  28. A supplier must maintain ordering and referring documentation consistent with provisions found in 42 F.R. 424.516(f).
  29. DMEPOS suppliers are prohibited from sharing a practice location with certain other Medicare providers and suppliers.
  30. DMEPOS suppliers must remain open to the public for a minimum of 30 hours per week with certain exceptions.
Fall Reduction

1. Begin A Regular Exercise Program

Exercise is one of the most important ways to lower your chances of falling. It makes you stronger and helps you feel better. Exercises that improve balance and coordination (like Tai Chi) are the most helpful. Lack of exercise leads to weakness and increases your chances of falling. Ask your doctor or health care provider about the best type of exercise program for you.

2. Have Your Health Care Provider Review Your Medicines

Have your doctor or pharmacist review all the medications you take, including over the counter medications. As you get older, the way medications work in your body can change. Some medicines or combinations of medicines may cause sleepiness, or dizziness, which could lead to a fall.

3. Have Your Vision Checked

Have your eyes checked by an eye doctor at least once a year. You may be wearing the wrong glasses or have a condition like glaucoma, or cataracts that limits your vision. Poor vision can increase your chances of falling.

4. Make Your Home Safer

About half of all falls happen in the home. To make your home safer:

  • Remove things you can trip over (like papers, books, clothes, and shoes) from stairs and places where you walk.
  • Remove small throw rugs or use double-sided tape to keep the rugs from slipping.
  • Keep items you use often in cabinets you can reach easily without using a step stool.
  • Have grab bars put in next to your toilet and in the tub or shower.
  • Use non-slip mats in the bathtub and on shower floors.
  • Improve the lighting in your home. As you get older, you need brighter lights to see well.
  • Hang lightweight curtains or shades to reduce glare.
  • Have handrails and lights put in on all staircases.
  • Wear shoes both inside and outside the house. Avoid going barefoot or wearing slippers.
Preventing Infections

While getting sick isn’t fun for anyone, avoiding infections for someone with health concerns is especially important.  Some infections cannot be avoided but many can.  Here are some tips to help:

Wash your hands.

  • Wash your hands often. You should wash before and after preparing and eating foods, after using the restroom, after being in a crowd and after you sneeze or cough.
  • Use the proper technique to wash. You should wet your hands and then apply soap. Rub your hands together to make a lather and be sure to get all parts; between the fingers, back of the hand, and under the nails. Then rinse well and dry.
  • Wash a little longer. You should continue to lather for at least 20 seconds. Try singing “Happy Birthday” twice while washing.

 

Use hand sanitizers if you are unable to wash your hands.

  • Hand Sanitizers reduce the number of germs on your hands quickly, but they are not effective against all germs or if your hands are visibly dirty.

 

Train yourself not to touch your face, nose, or eyes.

  • Touching your face, nose or eyes can introduce germs to the inside of your body.

 

Avoid others who are sick.

  • Ask others to not visit if they are sick. If you have to be around someone who is ill, wear a face mask.

 

Stay hydrated.

  • Drinking plenty of fluid helps your body fight infection. It also keeps your mucus thin and easy to eliminate.

 

Keep your environment clean.

  • Many germs can live on surfaces for an extended amount of time.
  • A clean environment is especially important if you use any type of medical equipment. You should clean the equipment according to the manufacturer’s recommendations.

 

Avoid unnecessary crowds.

  • Try to run your errands (Shopping, Doctor Visits, etc.) at less busy times.

 

Treat infections as soon as possible.

  • Call your physician if you feel you are getting ill. Many times you can be treated before the infection progress to a serious state.

 

Be Smart.

  • Sometimes just being aware helps. Don’t limit yourself to the extreme but do take precautions
Oxygen Equipment Instructions

Oxygen Concentrator

General Guidelines

  • An oxygen concentrator concentrates the existing oxygen in room air to deliver it at 90% to 95% purity.
  • An oxygen concentrator does not reduce the amount of oxygen in the room significantly because of the low amount of oxygen required.
  • Post NO SMOKING signs prominently in all areas where oxygen is used or stored.
  • Oxygen can only be distributed at the direction/prescription of a licensed physician.

 

General Placement Instructions

  • Plug your oxygen concentrator into a properly grounded & polarized wall outlet.
    • Do not use an extension cord.
    • Do not plug into an outlet controlled by a switch/dimmer.
    • If you are unsure if your outlet is properly grounded/polarized, contact an electrician.
    • Do not remove the ground connector, or file down the plug.
  • Do not block any of the air openings of the concentrator. (Some openings are located below the concentrator.)
  • Do not place the concentrator on any extremely soft surface, such as a bed, sofa, or blanket.
  • Keep at least 3 inches from walls & draperies.
  • Do not place the concentrator in a small, enclosed area, such as a closet.
  • The concentrator can be placed in a different room if noise is an issue.
  • Keep the concentrator away from dirty/dusty areas.

 

Safety

  • Oxygen is nonflammable but supports combustion. All sources of ignition, spark/flame must be kept at least 10’ away.
  • NO SMOKING within 10’ of oxygen source including both the concentrator and the nasal cannula/mask.
  • Post NO SMOKING signs in your home.

 

Turning On Your Oxygen Concentrator

  • Attach the tubing from your cannula/mask to the oxygen concentrator.
  • Switch the concentrator “ON”
    • It is normal for the concentrator to alarm for up to 10 seconds after turning the machine on.
  • Adjust the flow rate by turning the flow meter knob to your adjusted LITER FLOW.
    • Liter flow is also referred to as “LPM” or “Liters Per Minute”
    • Your delivery technician will set the liter flow for you initially.
    • Only use the liter flow prescribed by your physician.
    • If you have questions about setting your liter flow, please call our office.

 

Turning Off Your Oxygen Concentrator

  • Remove your nasal cannula/mask.
  • Turn the power switch on the concentrator “off”
  • You do not need to adjust the liter flow switch.

 

Maintenance

  • Check your liter flow meter periodically to ensure the liter flow is that which you were prescribed. Minor adjustment may be needed.
  • Twice a week, clean your intake air filter (sponge-like, usually located on side or back of concentrator).
    • Run it under tap water to remove all dust/dirt/lint.
    • Shake out excess water.
    • Dry with a lint free towel or allow the filter to air-dry. (Some towels can clog the filter.)
    • Replace the intake filter prior to using.
    • DO NOT use the concentrator without the intake filter.

 

Alarms

  • Your concentrator will typically alarm in 2 situations – power failure or equipment mal function.
  • Power Failures:
    • First, check all power sources to ensure the concentrator has power.
      • Check the to ensure the concentrator is plugged in. (This is the most common reason for concentrator alarms.)
      • Concentrators use a large amount of power, so tripping breakers/fuses is common. Check your fuse/breaker box.
      • Check other electrical appliances or try plugging the concentrator into a different plug.
    • If there has been a power failure, switch the concentrator to “off” to stop the alarm.
    • Connect yourself to a back-up system until the power problem is resolved.
    • Call our office if the power is not restored within a reasonable length of time. We can provide you with additional emergency oxygen.
  • Equipment Malfunctions:
    • Hook yourself up to a back-up system
    • If applicable, check your humidifier bottle to ensure it is attached properly. (See above section on humidifier bottles)
    • Check your tubing to ensure it is not pinched, kinked, or clogged.

 

Home Fill Compressor

General Guidelines

  • A HomeFill unit allows you to use oxygen at home while you fill portable tanks at the same time.
  • An oxygen concentrator does not reduce the amount of oxygen in the room significantly because of the low amount of oxygen required.
  • Post NO SMOKING signs prominently in all areas where oxygen is used or stored.
  • Oxygen can only be distributed at the direction/prescription of a licensed physician.

 

General Placement Instructions

  • Plug your oxygen concentrator and compressor into a properly grounded & polarized wall outlet.
    • Do not use an extension cord.
    • Do not plug into an outlet controlled by a switch/dimmer.
    • If you are unsure if your outlet is properly grounded/polarized, contact an electrician.
    • Do not remove the ground connector, or file down the plug.
  • Do not block any of the air openings of the concentrator. (Some openings are located below the concentrator.)
  • Do not place the concentrator on any extremely soft surface, such as a bed, sofa, or blanket.
  • Keep at least 3 inches from walls & draperies.
  • Do not place the concentrator in a small, enclosed area, such as a closet.
  • Place the compressor on the rack provided or on a stable surface.
  • The concentrator can be placed in a different room if noise is an issue.
  • Keep the concentrator away from dirty/dusty areas.

 

Operating The Compressor

  • Connect the compressor to the concentrator by attaching the interconnect hose into the fitting on the concentrator and the compressor.
  • Turn concentrator ON.
  • Concentrator flow rate must be set to 3 liters per minute or less on a 5 liter concentrator and 5 liters per minute or less on a 10 liter concentrator, while filling tanks.
  • Connect cylinder to the compressor.
  • Turn power switch to ON position.
  • Examine control panel lights to see filling light and full light when cylinder in done filling.
  • Remove cylinder.
  • Turn power switch on compressor to OFF position.
  • Repeat process to fill all tanks.

 

Safety

  • Oxygen is nonflammable, but supports combustion. All sources of ignition, spark/flame must be kept at least 10’ away.
  • NO SMOKING within 10’ of oxygen source including application device.
  • NO SMOKING signs posted in the house.

 

Maintenance

  • Clean the compressor cabinet with a mild household cleaner and a non-abrasive cloth.
  • Twice a week, clean your intake air filter (sponge-like, usually located on side or back) both on the concentrator and the compressor.
    • Run it under tap water to remove all dust/dirt/lint.
    • Shake out excess water.
    • Dry with a lint free towel, or allow the filter to air-dry. (Some towels can actually clog the filter.)
    • Replace the intake filter prior to using.
    • DO NOT use the concentrator without the intake filter.
  • Keep your concentrator in good working order. Call our office at any time to arrange for a periodic concentrator check.

 

Portable Oxygen Cylinder

General Guidelines

  • Secure your oxygen cylinder so that it cannot be knocked down.
  • Keep all oxygen cylinders at least 5 feet away from any sources of heat. (Radiators, heat ducts, stoves, etc…)
  • Store spare/extra cylinders lying down, or in an approved rack.
  • Follow securing and storage guidelines for both empty and full cylinders.
  • Post NO SMOKING signs prominently in all areas where oxygen is used or stored.

 

General Instruction

  • Adjust the regulator to “off” or “0”
  • Remove the plastic wrapper from the valve, which is located on the top of the oxygen cylinder.
    • As a general rule, do not use tanks which do not have the plastic wrapper already in place.
  • Place the washer on the valve yoke located on the regulator. (See Figure 1)
  • Place the regulator over the valve located on top of the cylinder.
  • Align the two indexing pins with the corresponding holes on the cylinder valve. (See Figure 2)
  • Tighten the “T” handle firmly. (See Figure 3)
  • Using the supplier oxygen wrench, open the valve by turning the wrench counterclockwise.
  • If a loud hissing sound occurs, it indicates that oxygen is escaping. Turn the valve “off”, and check the washer alignment, and re-tighten the “T” handle.
  • Check the pressure gauge on the regulator. A full tank should read at least 2000 PSI.
  • Place the tubing attached to your cannula/mask on the regulator. (See Figure 3)
  • Adjust the regulator to your prescribed liters per minute.
  • Put your cannula or mask on.

 

Removing The Regulator

When the pressure gauge on the regulator reads less than 500 PSI, or the indicator is pointing to the RED area, it is time to switch to a new tank, or to your concentrator.

NEVER USE AN OXYGEN TANK CONTAINING LESS THAN 200 PSI; THE LITER FLOW IS REDUCED SIGNIFICANTLY.

  • Using the oxygen wrench, turn the valve located on top of the oxygen cylinder clockwise until it will turn no further.
  • Wait until the pressure gauge drops to zero PSI.
  • Adjust your regulator to “off” or “0”
  • Loosen the “T” bolt enough to disengage the regulator from the cylinder.
  • If you hear a loud hissing sound, use your oxygen wrench to again turn the valve clockwise to ensure the valve is closed.
  • Lift the regulator off the oxygen cylinder.

 

Monitoring Your Oxygen Supply

  • Ensure that somebody within your household can monitor the oxygen supply prior to it running out.
  • Please give two days notice when ordering delivery of new tanks.
  • Depending on demand, our locations have a limited supply of tanks. Please call our store before coming in if you are looking to replace your tank.

 

Safety

  • Oxygen is nonflammable but supports combustion. All sources of ignition, spark/flame must be kept at least 10’ away.
  • NO SMOKING within 10’ of oxygen source.
  • NO SMOKING signs posted in the house.

 

If you have any questions, please contract your local office or deliver technician!