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Frequently Asked Questions

Where do I pickup my rental?

Scooters can be conveniently picked up from AZ Exposition & State Fairgrounds. See the event map for more help.

What is the difference between the standard scooter and the HD Scooter?

HD Scooters allow for a 400-lb weight capacity, while Standard Scooter rentals allow for a 300-lb weight capacity. The HD scooter allows for a longer charge of up to 12-16 hours, while standard scooters tend to be more around that 9-hour charge time. Both scooters are great options for this event..

Do you have scooters for someone over 300+ lbs?

Yes, we recommend our HD scooter for riders up to 400 lbs.

What happens if I don’t return my rental after I am done renting it?

Please politely return your rental to the tent that it was picked up from. If you fail to return your rental, we will consider it stolen property and have the right to take legal action. All rentals are due for return by when the event is over.

Who do I contact if I have questions about my rental?

Please contact Copper Star Home Medical, Tempe store, by calling or texting (602) 900-5246. We are open Monday through Friday from 9:00 a.m. to 5:30 p.m. and Saturdays from 10:00 a.m. to 4:00 p.m. If you want to text us, please click on the text icon at the bottom of this screen and choose “Tempe.”

What hours are rentals available?

All rentals are limited at the event. We recommend pre-booking to guarantee your rental.

May I get a refund if I can not attend the event?

You may contact our Tempe store via call or text to receive a refund up to 7 days before the event. (602) 900-5246 Within 7 days of the event, all bookings are final, and no refunds will be issued. You must confirm your cancellation with a Live Person. Otherwise, your booking has not been canceled.

Will same day rentals be available in person at the event center?

We cannot guarantee availability at the event and it will be limited. Please pre-book your rentals.

What confirmation do I need to bring the day of the event to pick up?

For confirmation, we will require a valid ID card matching the name on the booking. Upon checkout, use the rider’s name. This will be presented where you will pick up your rental.

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